سياسة الاسترجاع والاستبدال

Return and exchange policy, refund: The consumer has the right to return if the specifications do not match and include the main and important points to know or if there is a defect in the product, you can within (7) days of receiving the product request "refund/order" to return the product to Al-Laser store. And in case of a manufacturing defect or technical malfunction during the replacement period, please contact customer service via WhatsApp number and report the malfunction so we can send a return slip, and start the refund procedures. In case of returning the product due to a defect in the product or a defect from the manufacturer or as a result of damage during delivery or due to incorrect/different delivery, no additional charges for shipping service or bank transfer fees will be charged. In case of return for other reasons, (the customer's need to replace the product or the customer's desire has changed in general), the customer will be charged a loading and unloading fee of 2% of the invoice value. When preparing to return the product, the product must be in its original condition with all accessories, the attached instruction booklet, and original packaging. We do not accept returns of products containing scratches or damaged due to misuse. Al-Laser store has the right to approve or reject the return of products that do not meet the above standards. Amendment to the list of terms and conditions: Al-Laser store has the absolute right at any time to amend the terms and conditions of the site without prior notice or warning. You can access the latest version of the terms and conditions at any time on the website. If you do not accept the amendments to the terms and conditions, you must stop using this service. By continuing to use this service, you implicitly agree to abide by the amended terms and conditions of using this site. Basic conditions and requirements for returning any item: An original purchase invoice must be attached. The return request is available within 7 days from the date of receiving the request at the latest, considering the above conditions. The product/products must be in their original condition, unopened as purchased, and the original stickers, marks, and packaging must not be removed. In case of a manufacturing defect in any product, you must contact Al-Laser customer service and report the defect via WhatsApp number. Personal care products cannot be exchanged or returned. If you paid via electronic payment methods (using a credit card), the refund amount will be returned to the account of the card used, minus any fees or commissions deducted by the card service providers for this transaction. This amount may appear/reflected in the card account within up to a month depending on the speed of the issuing bank procedures. In case of a return without a clear reason, the refund amount will be sent back to your bank account via customer service after the order reaches our warehouses, within a maximum of one month. Return and exchange policy: Thank you for choosing Al-Laser to purchase your favorite products, and we are pleased to serve you. Sometimes, your opinion about the products you purchased may change, but no worries. At Al-Laser, we will do our best to make the return or exchange process as simple and smooth as possible. We have facilitated the return or exchange process through the following procedures: 1 - Purchase return or exchange policy: - This policy applies if the product is in its sealed packaging and in the same original condition at purchase. - When returning, all accessories and gifts received with the product at purchase must be included in their original packaging. - Products that have been opened and have a manufacturing defect can be exchanged for the same item. - Installed products cannot be exchanged or returned under any circumstances. 2 - Return and exchange procedures and locations: - The original purchase invoice must be attached when initiating the return or exchange procedures. 3 - Return methods: - the customer has the option to either get a refund or exchange for another product, depending on their choice. - For refunds via credit cards or bank checks, the amount will be refunded through the customer’s bank account within fourteen (14) working days, and the customer should follow up with their bank. 4 - Exceptions not covered by the return and exchange policy: - Malfunctions and damages caused by misuse. - Non-compliance of serial numbers, original box, colors, or any other appearance compared to the product at receipt during purchase, as recorded in the invoice. - All personal care products. - Usually about 2-3 weeks. Refunds are processed within 3-5 working days after we receive and process the returned product. What are the conditions for returning products? Return process requirements: - Proof of purchase (order number, invoice, etc.). - The method of recovering the product value that suits you, and any additional information related to that (such as ID number for cash refunds) and bank account number. - Please contact customer service within 24 hours if you receive a damaged/incomplete product during shipping. - In this case, all products plus any free gifts included must be returned. - If not all products are returned, the return will be rejected. - We will inspect the product to be returned. - If no damages caused by misuse are found, the value will be refunded in the manner suitable for you. - A response will be given within 1-3 days of receiving the returned product by the relevant team. - If during inspection it is found that the product to be returned is free of the reason stated in your request, the value will not be refunded, and the product will be returned to you. How can I track the return status? We will keep you informed via email and SMS about the status of your product return. If you have any questions, do not hesitate to contact our customer service or send us an email.